Logging In FAQ

  • What is my username?
    Your username is assigned to you by your Enterprise Manager. Usernames consist of at least 2 characters and may be created in many naming conventions. Common usernames are a first initial and last name, or first name only. For example: John Smith is a user in the “example” enterprise. His username may be: jsmith.example john.example johnsmith.example Please contact your Enterprise Manager to obtain this information.
  • What is my password?
    Your password is assigned to you by your Enterprise Manager. If you don’t know your password, use the Forgot your Password link to have one randomly assigned to you and login. You will be prompted to change your password to something more unique and personal when you successfully login to your account.
  • Why is my account locked?
    Usually an account is locked because of 5 invalid login attempts to the web application. If your account has been locked for 5 invalid logins, you can use the Forgot your Password link or contact your Enterprise Manager to have the account unlocked. If the account is not locked for 5 invalid login attempts, please check with your Enterprise Manager.
  • How do I unlock my account?
    To unlock your account and reset your password, use the Forgot your Password link available on the login page.
    To use the Forgot your Password tool:

    1. Enter your username (in “username.enterprise” format, or the Email address assigned to your account)
    2. Click the Next button
    3. Confirm your identity by answering the security question and enter the last four digits of your phone number.
    4. Click the Next button
    5. You will be assigned a randomly generated password to use the next time you login.
    6. Copy this password (highlight and press Ctrl+C simultaneously) and paste it (Ctrl+V) into the Password field upon your next login.
    7. Once you login successfully, you will be prompted to change your password to something more unique and personal.
  • What is Secure Login?
    Secure Login encrypts and decrypts all data being viewed on a page. As a result, Secure Login is the slowest of our available login methods. All login processes are secure, regardless of the type of login you choose (SSL, Lite, Mobile, or Rich). Secure Login, however, ensures that all of your account session is secure by adding an extra layer of protection (SSL or Secure Socket Layer) for all data being transmitted.
  • What is Lite Mode?
    Lite Mode is built for speed and is optimized for wireless and dial-up users. Lite mode provides basic functionality to the web application by allowing quick access to both your Email and personal Contacts.
  • Can I login from my mobile device?
    No. If your device supports full HTML, you may try and login to the webmail using Lite mode.