{"id":170,"date":"2025-03-28T09:38:28","date_gmt":"2025-03-28T09:38:28","guid":{"rendered":"https:\/\/support4.iinet.com\/?page_id=170"},"modified":"2025-03-28T09:39:36","modified_gmt":"2025-03-28T09:39:36","slug":"email-password-reset","status":"publish","type":"page","link":"https:\/\/support.iinet.com\/index.php\/email-services\/email-password-reset\/","title":{"rendered":"Email Password Reset"},"content":{"rendered":"\n<p><strong>If you are unsure as to your emails password :<\/strong><\/p>\n\n\n\n<p>Please refer to the following links to help you recover and reset your password. Please note, all emails that do not have a domain of \u201ceasystreet.net\u201d please refer to the \u2018IINET Users\u2019 link.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>IINET Users<\/td><td><a href=\"https:\/\/support.iinet.com\/?page_id=3095#IINET-ANCHOR\">Click Here<\/a><\/td><\/tr><tr><td>EasyStreet Users<\/td><td><a href=\"https:\/\/support.iinet.com\/?page_id=3095#EASYSTREET-ANCHOR\">Click Here<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p id=\"IINET-ANCHOR\"><strong>IINET Users :<\/strong><\/p>\n\n\n\n<p id=\"IINET-ANCHOR\">If you do not know the password to your email, please refer to the following steps.<br><br>1. From the following link, select \u201cForgot password?\u201d<br><a href=\"https:\/\/console.iinet.com\/\">https:\/\/console.iinet.com\/<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-2.png\"><img decoding=\"async\" src=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-2.png\" alt=\"\" class=\"wp-image-3099\"\/><\/a><\/figure>\n\n\n\n<p>2. From here, fill out the field with your email address, and clicking on submit will send you an email with a code that must be entered in the following dialog.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-3.png\"><img decoding=\"async\" src=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-3.png\" alt=\"\" class=\"wp-image-3100\"\/><\/a><\/figure>\n\n\n\n<p>3. Once you have entered the code that was sent to you, you will be prompted to either enter a new password, if you do not wish to create your own, an automatically generated one will be already given in the \u201cNew Password\u201d fields. Once done so, click \u201cSubmit\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-4.png\"><img decoding=\"async\" src=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-4.png\" alt=\"\" class=\"wp-image-3101\"\/><\/a><\/figure>\n\n\n\n<p>4. Now your password for your email account has been reset, and you may now log into your email with your new password.<\/p>\n\n\n\n<p id=\"EASYSTREET-ANCHOR\"><br><br><br><strong>EasyStreet Users :<\/strong><br>If you are an EasyStreet user, and not using the O365 platform, please continue with the steps for<a href=\"https:\/\/support.iinet.com\/?page_id=3095#IINET-ANCHOR\"> IINET Users<\/a>. If you do not know your Infinity Internet login information, please contact us to continue with the password reset process.<br><br>If you are an EasyStreet user, and on the O365 platform continue with the following steps:<\/p>\n\n\n\n<p>1. Click on the following link to access the Microsoft Office homepage :<br><a href=\"https:\/\/www.office.com\/\">https:\/\/www.office.com\/<\/a><br>and click on \u201cSign In\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-5.png\"><img decoding=\"async\" src=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-5-1024x400.png\" alt=\"\" class=\"wp-image-3103\"\/><\/a><\/figure>\n\n\n\n<p>2. On the following login page, click \u201cCan\u2019t access your account?\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-6.png\"><img decoding=\"async\" src=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-6-1024x428.png\" alt=\"\" class=\"wp-image-3104\"\/><\/a><\/figure>\n\n\n\n<p>3. On the following page, make sure to select \u201cWork of School account\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-7.png\"><img decoding=\"async\" src=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-7.png\" alt=\"\" class=\"wp-image-3105\"\/><\/a><\/figure>\n\n\n\n<p>4. On the following page, fill out the \u201cEmail or Username\u201d section with your full EasyStreet email address, as well as the following CAPTCHA below.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-8.png\"><img decoding=\"async\" src=\"https:\/\/support.iinet.com\/wp-content\/uploads\/2024\/05\/image-8.png\" alt=\"\" class=\"wp-image-3106\"\/><\/a><\/figure>\n\n\n\n<p>NOTE : If prompted afterwards that you have not opted or registered for password resets, please contact us to continue the password reset process, and\/or register you to allow password resets to be done without assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are unsure as to your emails password : Please refer to the following links to help you recover and reset your password. Please note, all emails that do not have a domain of \u201ceasystreet.net\u201d please refer to the \u2018IINET Users\u2019 link. IINET Users Click Here EasyStreet Users Click Here IINET Users : If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":159,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-170","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/pages\/170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/comments?post=170"}],"version-history":[{"count":1,"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/pages\/170\/revisions"}],"predecessor-version":[{"id":171,"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/pages\/170\/revisions\/171"}],"up":[{"embeddable":true,"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/pages\/159"}],"wp:attachment":[{"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/media?parent=170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/categories?post=170"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.iinet.com\/index.php\/wp-json\/wp\/v2\/tags?post=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}