Enterprise Manager FAQ

Divisions

What are Divisions?
Divisions are an organizational tool available to the Enterprise Manager. If you would like to divide your company into locations (for example, “East Coast” and “West Coast”), this is the ideal place to designate your users in a hierarchy. You can assign appropriate controls to Division Managers as well as users belonging to that Division. 

What can Division Managers control?
Division Managers have the ability to manage users in their Division or the Sub-Divisions beneath them. They must be assigned as a Division Manager in the Modify screen of a Division by their Enterprise Manager, who may restrict certain management abilities. 

Can settings differ between Divisions?
Yes. You can apply Password and Session timeout requirements in a Division, or apply it to all Divisions. You may also configure auto-aliasing and the default email plan for all users in a Division and Sub-Division. Features can also be included or excluded by Division. If you click on a Division to modify, you can assign Managers and set a profile for a Division. 

How do I setup an additional Enterprise Manager?
There can only be one Enterprise Manager in the top-level Division. Sub-Divisions may have multiple Managers, and their abilities may be restricted if needed.
The following features are available to top-level Enterprise Managers only:

  • Mailing Lists.
  • Management of Enterprise Contacts.
  • Ability to assign Sub-Division Managers.


Can I modify user password settings?
You can set the password requirements in each Division, or in the top Division, and apply the rules to all users.
To modify user password settings:

  1. Go to View Divisions through the Enterprise icon.
  2. Click the Modify button next to the Division you wish to edit, or select the top Division to apply the settings to all users.
  3. Under Security Settings, you can configure the Password Expiration by clicking Modify. You may set the frequency of days that users are required to update their password, or never require a password update. You may apply this to one Division or all sub-Divisions. Click Save Settings to apply.
  4. Under Security Settings, you can configure the Session timeout frequency (in minutes, up to 999 minutes) and whether or not users can choose this themselves (“Users can not change this setting” to restrict). You may apply this to one Division or all sub-Divisions. Click Save Settings to apply.

Division Global Configuration

    1. Go to Preferences and select Account Defaults.
    2. Under Application Access, Add or Remove the features included in your default plan.
    3. Click Save.
      • Windows XP:
        1. Click on Start.
        2. Click on Control Panel.
        3. Double click on Display.
        4. Click on Settings Tab.
        5. Increase Screen Resolution to 1024 X 768.
        6. Click Apply.
        7. Click Save.
    • Mac OS X:
      1. Click the Apple button.
      2. Select System Preferences.
      3. Select the Displays icon.
      4. In the list of Resolutions: select 1024 x 768 (or higher).
    • Set a custom Default plan.
    • Enable Email Audit.
    • Set Global Junk Mail threshold.
    • Creation of User-Defined Fields.
    • Configure Password requirements.
    • Specify login type (SSL or Rich).
    • Enable/Disable User Wizard.
    • Set time, date and time zone formats.
    • Enter domain and alias all users.
    • Create email footer.
    • Spam threshold.
    • Changes to Session timeout settings.

How do I get past the Enterprise Wizard?

    • To use the Enterprise Wizard we recommend a minimum screen resolution of 1024 X 768. To verify this setting:

Can I customize the email plans and features for all of my users?

    • Yes. In the Enterprise Preferences, you can set the default plan profile for each new user created. To do this:

What can I configure for my entire enterprise?

    • All of the following utilities and settings are available in the Preferences menu, in the Enterprise section:

What can I restrict from my users?

    • Many of the settings available in the Enterprise Preferences can be modified by only the Enterprise Manager. The following settings can be modified by the user if allowed by the Enterprise Manager:

User Creation

How do I create users?
You can create a user using these steps:

  1. Click on the Enterprise icon.
  2. Go to Create Account.
  3. Select the Division in which you wish to enter the user.
  4. Click Create Account.
  5. Assign a username and password, and the remainder of the user info.
  6. Click on Next.
  7. Select the Email plan to assign to the user.
  8. Go to Finish or Customize Plan if you wish to modify features.


How many users can I create?
That depends on how many mailboxes your company has purchased from EasyStreet. Please check with your Enterprise Manager. 

Can I create a standard plan for all users?
In the Enterprise Preferences, you can set the default plan profile for each new user created using these steps:

  1. Go to Preferences and select Account Defaults.
  2. Under Application Access, Add or Remove the features included in your default plan.
  3. Click Save.


What are aliases, and how do I add them to users?
An alias is just another name attached to your domain to form an email address. For example, John Smith’s username is jsmith.mygigemail. His default alias (sent in the From section on his email) is jsmith@mygigemail.com. He also has the aliases ofjohnsmith@mygigemail.com and john@mygigemail.com. John, therefore, has three aliases that will all direct email to his one email account (one username and password).

To add an alias to a user, go to the Enterprise and select the user you wish to modify. Then follow these steps:

  1. Go to Email Aliases and New Alias.
  2. Select the domain and format for the new alias, or enter it into the text box. You may also set a catch-all alias so all emails into that domain are delivered to that user.
  3. You can also set the default alias for that user by checking the box.
  4. Click Create.


To add an alias to all users, go to Preferences and Email Domains and Aliases. Then follow these steps:

  1. Select the domain to alias, and click on Alias all users.
  2. Select Yes, and Set As Default to set that alias as the sender address for all users.
  3. To simply add the alias to all users, click Yes.

User Management

How do I reset passwords?
To reset a user’s password follow these steps:

  1. Go to the Enterprise icon.
  2. Select the user you wish to modify.
  3. Click Security Settings.
  4. Under Password Settings, set the new password and confirm it in the second box.
  5. You may also set password requirements for frequency of password changes required on this screen.
  6. Click Save.


Can I login to a user account as the Enterprise Manager?
As the Enterprise Manager, you can login to user accounts. To do this:

  1. Go to Enterprise and select the user you wish to login as.
  2. Click on Login as User.


How do I view my locked and cancelled users?
In the Enterprise view, select the category in the Filter drop-down menu. The default view displays all Active users, but you can also select Cancelled and Locked accounts to view. 

How do I cancel users?
You can cancel users in the Enterprise view using the steps below:

  1. Check the appropriate box next to the user you wish to cancel.
  2. Click Cancel Accounts.


NOTE: Cancelled user accounts will bounce email sent to it. Also, you have only 30 days to restore a cancelled user account before it is deleted.

How do I lock users?
To prevent a user from logging into their account, you may lock them in the Enterprise view using these steps:

  1. Select the user you wish to lock by checking the box next to their name.
  2. Click Lock Accounts.


NOTE: Locked user accounts will still receive email as normal.

Can I transfer data from a cancelled user?
No, the user would be unable to transfer data from a cancelled account. In order to transfer data from one account to another, the account which you are transferring from would have to be locked. Once this account is locked, you would be able to select transfer data and choose the intended destination for this data. 

How do I unlock and restore users?
To Unlock all Locked users:

  1. Filter to view Locked accounts.
  2. Check the Select All box, or indicate which user you wish to unlock in the box next to their name.
  3. Click Unlock Account(s).


To Restore Cancelled Users:

  1. Filter to view Cancelled accounts.
  2. Click the Restore button to reactivate the user account.


NOTE: You have only 30 days to restore a cancelled user account before it is deleted.

Enterprise Contacts

    1. Go to the Contacts application. Click the Actions button in the tool bar. Drop down to Import/Export Contacts.
    2. In the Export section of this page, check the Enterprise box and check a format. (.csv or vCard).
    3. Click Export.
    1. Click on the Contacts icon.
    2. Under the Currently Viewing drop-down menu, select Enterprise.
    3. Click on New Contact and continue completing the entry.
    4. Click Save.
    1. In Preferences, select Add Fields to User Profiles.
    2. Create a Label and a Field Type (Check or Text Box).
    3. Click Add.
    4. You can also edit User-Defined fields in the Preferences menu in Edit User-Defined Fields.

Who can manage Enterprise Contacts?

    • Enterprise Managers and any Division Managers may create and modify Enterprise Contacts. However, the Enterprise Manager can restrict Division Managers from managing enterprise contacts in the Modify screen of a Division.

Can I export my Enterprise Contacts?

    • Yes. You can export your enterprise contacts using these steps:

How do I add Enterprise Contacts?

    • All users will automatically be added to your Enterprise Contacts upon creation. To add a user to the Enterprise Contacts manually, follow these instructions:

What are User-Defined Fields?

    • User-Defined Fields can be added to all users for multiple purposes. You may include a user’s employee number, office location, or any other pertinent information to identify someone. To Add User-Defined Fields:

Mailing Llists

What are Mailing Lists?
A list of e-mail addresses identified by a single name, such as mail-list@EasyStreet.com. When an e-mail message is sent to the mailing list name, it is automatically forwarded to all the addresses in the list. 

When should I create a Mailing List?
When an email address needs to be delivered to more than one user, you need to create a mailing list. For example, if sales@mygigemail.com should be delivered to Bob and Dan, enter their email address into the new mailing list. 

How do I create a Mailing List?
Create a Mailing List by:

  1. Log into enterprise as the Top-level Enterprise Manager.
  2. Click Preferences.
  3. In the Enterprise section, click Mailing Lists.
  4. Click Create New Mailing List.
  5. Add information accordingly.


How many users can I add to a Mailing List?
Currently the number of user that can be added onto a single mailing list is limited to two thousand users.